Frequently Asked Questions
How long can you keep Hellema cookies?
Hellema packaging shows a best before date, so when you are making your purchase, it is clear how long the product can be kept. The best before date is also stated on individual packs. The best before date guarantees that the product will be of good quality until that date. Once the best before date has been reached, the quality of the cookies will slowly go back. The speed at which this happens partly depends on the conditions under which the product is stored. It is advisable to store Hellema in a dark place at an average room temperature.
What does the "e" sign after the weight on the packaging mean?
The small letter “e” next to the weight stands for “estimate”. A little more or less is permitted within statutory margins, and the average weight of the entire production batch must be the same as the average weight stated on the packaging. In order to satisfy these criteria, Hellema has weighing equipment on each production line that removes package that do not contain sufficient product. This weighing system is also monitored very closely. The content stated on the packaging is always the net product content. The weight of the packaging is not included.
Are barn eggs used in Hellema cookies?
Barn eggs are used in all our cookies.
How many carbohydrates do Hellema cookies contain?
This varies depending on the type of Hellema cookies and is stated on the packaging.
Are colourings also added to Hellema cookies?
Natural colourings that have E numbers that are permitted in accordance with EU guidelines are added to Hellema cookies.
Why are E numbers added to Hellema cookies?
An E number is a quality mark that the European Commission awards to certain additives that are necessary to produce Hellema cookies, for example. An additive only receives an E number once the European Commission has carried out a risk analysis, which is done for use in food products. If an additive is found to be safe enough, it can be used in the food industry. E numbers are awarded to different substances. A few vitamins have an E number, for example, as well as the colourings from beetroots and carrots, and substances such as beeswax and lecithin. Flavourings do not have an E number. The colourings used in the production of Hellema are of natural origin. Beetroot red, for example, is a natural colouring that has an E number.
Do Hellema cookies also contain nuts and/or peanuts?
Hellema also bakes Peanut , Almond and Hazelnut cookies, which means that cross-contamination (a very small piece that is not even visible to the naked eye) cannot be avoided in other cookies in which nuts are not used as an ingredient.
Is trans fat also used in Hellema cookies?
The oils and fats that are extracted naturally contain trans fat. In the past, however, extra trans fat was formed due to certain steps in the process conducted by the fat supplier (which is known as “hardening”or “hydrogenating”). As a manufacturer, we began to remove or alter these process steps with the supplier years ago to prevent additional trans fat from being formed. We therefore use trans fat in minimum quantities, as it occurs naturally in small quantities in the oils and fats we use.
Is the chocolate used in and on the Hellema cookies UTZ certified?
Yes, Hellema uses chocolate that has a UTZ certificate. By buying UTZ-certified cocoa, Hellema is supporting sustainable cocoa growing: www.utzcertified.org.